Refund policy

Return & Exchange Policy

All exchange requests must be submitted within 24 hours of receiving your order by contacting us directly through WhatsApp.

To be eligible for an exchange, items must be unused, unworn, and returned in their original packaging. Earrings cannot be exchanged for hygiene reasons.

We do not offer cash refunds. Approved requests may be resolved through an exchange or store credit. Return and redelivery fees are the customer’s responsibility, unless the item received is incorrect or defective.

If you receive an incorrect or defective item, please contact us within 24 hours and provide clear photos of the item and packaging.

All requests are reviewed individually and must be approved by PT Jewelry before any item is returned. Exchanges cannot be requested or processed automatically through the website.